What Today's Customers Want

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INFORMATION INDEPTH NEWSLETTERS Executive Strategy Weekly Edition June 16, 2010

SPECIAL REPORT Taking Care of Your Customers Social networking tools gave companies a whole new way to reach customers, but it also raised customers' expectations. Today's companies need a 360° view of their customers, and be able to deliver what they want, when they want it— and to wherever they are. Oracle releases, like this spring's launch of Oracle CRM on Demand 17, are designed to give you the insight you need to succeed with your customers'. Read more about how to use today's tools to reach your customers, plus sign up for an upcoming webcast to find out how to gain unique insights into next generation customer experience management solutions. More... TECH DIVE Demo: Oracle CRM is ready for the Apple iPad! Siebel CRM on the iPad enables organizations to add another option to their mobile CRM line-up, collaborate more effectively and lower total cost of ownership with an improved user experience. See how it works in this short demo. More... NEWS Call for Nominations: 'Enable the Eco-Enterprise' Award Is your company using Oracle products to help protect the environment while reducing costs? Submit a nomination form by Friday August 6, 2010 for a chance of winning one of 15 prizes. More... New Oracle Information Rights Management Release Just released is the latest version of the market leading document security technology from Oracle. Oracle IRM 11g is the result of over 12 years of development and innovation to allow customers to provide persistent security to their most confidential documents and emails. More... Shipshape: SYSTIME Helps Royal Caribbean Cruises Ltd. Upgrade to JD Edwards EnterpriseOne RCCL is realizing improved statutory reporting with JD Edwards EnterpriseOne. Cost is managed more effectively because transactions can be viewed in currency other than U.S. dollars. The new system also eliminated cumbersome manual processes. More... TWEET OF THE WEEK   From @oracletechnet Relax, tweeting is good for you! nyti.ms/cicOpH WEBCAST Social BPM: Integrating Enterprise 2.0 with Business "At its heart, collaboration has always been a part of business process management," says Dan Tortorici, Oracle's Director of BPM Product Marketing. "The good news is that with today's technologies collaboration has actually moved forward quite a bit with some new and interesting ways to communicate." Watch now... OPINION Supply Chain Issues in the High-Technology Semiconductor To understand the implications of these trends and the industry response, Oracle, in conjunction with Global Semiconductor Alliance, conducted a survey of supply chain executives. The survey was designed to understand participating companies—supply chain priorities, their key process capability gaps and the strategic initiatives to address the gaps. Read about from Sanjiv Chopra, Senior Director in Oracle's Industry Strategy & Insight Group More... THOUGHT LEADERSHIP Five Ideas Lean "What we've all experienced in the past couple of years is a shift in demand...It's really a new ball game for a lot of [Oracle] customers out there." —Gerald O'Sullivan, Director, Value Chain Planning, Oracle Read more big ideas about handling your supply chain on Profit Online.

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